Toyota is conducting a safety recall involving certain C-HR vehicles

October 11, 2018
PLANO, Texas (Oct. 11, 2018) – Toyota is conducting a safety recall involving certain 2019 Model Year C-HR vehicles in the U.S.  Approximately 700 vehicles are involved in this recall.

There is a possibility that one or more rear axle bearing bolts on some vehicles may not have been tightened sufficiently during the manufacturing process. If one or more bolts become loose or detach during vehicle operation, they could damage the rear brake components or could cause the rear wheels to detach, resulting in reduced brake performance or a potential loss of vehicle stability. This could increase the risk of a crash.

For all involved vehicles, Toyota dealers will check the rear axle hub bearing bolts.If a bolt is found to be loose or detached, the dealer will replace the rear axle hub bearing assembly and rear axle carrier sub-assembly with new ones at no cost to customers. Owners of all involved vehicles will receive notification starting in early November.

Information about automotive recalls, including but not limited to the list of involved vehicles, is subject to change over time.  For the most up-to-date Safety Recall information on Toyota, Lexus or Scion vehicles, customers should check their vehicle’s status by visiting toyota.com/recall and entering their Vehicle Identification Number (VIN) or license plate information. Safety Recall inquiry by individual VIN is also available at the NHTSA site: nhtsa.gov/recalls.
 
For any additional questions, customer support is also available by calling the Toyota Customer Experience Center at 1.800.331.4331 or the Lexus Guest Experience Center at 1.800.255.3987.
 
Customer Contacts
For the most up-to-date recall information, customers should contact:

Toyota Customer Service
1-800-331-4331


Lexus Customer Service
1-800-255-3987


Customers can also access current information on open safety recalls by entering their Vehicle Identification Number (VIN) at: www.toyota.com/recall or nhtsa.gov/recalls.
Media Contacts
Brian Lyons
469.292.3573
brian.lyons@toyota.com

Tania Saldana
469.292.2418
tania.saldana@toyota.com
 
Tags
voluntary recall c-hr

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