Sticking Accelerator Pedal Recall

'Tin Whiskers' and Other Discredited Unintended Acceleration Theories

January 24, 2012
Over the past two years, major government investigations of Toyota vehicles and technologies undertaken by the National Highway Traffic Safety Administration (NHTSA) and engineers at the National Aeronautics and Safety Administration (NASA) have been clear and unequivocal in their conclusions: there are no real-world scenarios in which Toyota electronics can cause unintended acceleration. Last week, a report by the National Academies of Sciences put another nail in the coffin of this discredited theory, concluding that all the data available indicated that there was no electronic or software problem in Toyota vehicles and that NHTSA was justified in closing its investigation.... more

Toyota Comments on National Academy of Sciences Report Concerning Unintended Acceleration

January 18, 2012
The National Academy of Sciences (NAS) National Research Council will release today its independent review entitled "The Safety Promise and Challenges of Automotive Electronics: Insights from Unintended Acceleration." The comprehensive 162-page report was commissioned by the National Highway Traffic Safety Administration (NHTSA) to explore the broad issue of claims of unintended acceleration ("UA") and their aftermath.
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Toyota Significantly Expands Number of Event Data Recorder Readout Devices in North America

May 05, 2010
Toyota Motor Sales (TMS), U.S.A., Inc., today announced that it has expanded the number of Event Data Recorder (EDR) readout devices in North America and the U.S. territories to 150 and is actively training internal and field staff on their use.... more

Toyota Passes 3 Million Milestone in Implementing Recall Remedies

May 04, 2010
Toyota Motor Sales (TMS), U.S.A., Inc., today provided a report on the significant progress that has been made to modify recalled Toyota and Lexus vehicles. To date, more than three million remedies have been performed for three recent recalls.... more

Leading Safety and Quality Experts Named To Toyota North American Quality Advisory Panel

April 29, 2010
Former U.S. Secretary of Transportation Rodney E. Slater announced today the appointment of six highly-regarded safety and quality experts to Toyota's independent North American Quality Advisory Panel, completing the Panel's membership.... more

Toyota Announces 'SMART' Business Process for Quick Evaluation of Unintended Acceleration Reports

April 08, 2010
Toyota Motor Sales (TMS), U.S.A., Inc., today announced it has established a new SMART business process utilizing existing product engineers, field technical specialists and specially trained technicians to quickly and aggressively investigate customer reports of unintended acceleration in Toyota, Lexus and Scion vehicles in the United States.... more

Toyota Statement on Internal Communications Regarding Our Recent Recalls

April 07, 2010
While Toyota does not comment on internal company communications and cannot comment on Mr. Miller’s email, we have publicly acknowledged on several occasions that the company did a poor job of communicating during the period preceding our recent recalls. We have subsequently taken a number of important steps to improve our communications with regulators and customers on safety-related matters to ensure that this does not happen again. These include the appointment of a new Chief Quality Officer for North America and a greater role for the region in making safety-related decisions. As part of our heightened commitment to quality assurance, we are fully committed to being more transparent.... more

Toyota's Statement on NHTSA Penalty Announcement

April 06, 2010
Toyota Motor Corporation (TMC) received notice from NHTSA on April 5 (in the United States) that NHTSA is seeking a civil penalty. TMC is now considering its response. Toyota has and will continue to practice its philosophy of satisfying consumers with high quality vehicles that are safe and reliable, and responding to consumer feedback with honesty and integrity.... more

Toyota Answers Consumer Questions Ad 002

March 30, 2010

Toyota Answers Consumer Questions Ad 001

March 30, 2010

Toyota Begins Radically Reshaping Operations to Meet Customer Expectations

March 30, 2010
Toyota Motor Corporation (TMC) announces that today it convened the first meeting of its Special Committee for Global Quality. Chaired by TMC President Akio Toyoda, the committee will spearhead reforms to further instill the company’s operations throughout the world with a customer perspective.... more

Remarks by TMC President Akio Toyoda Following the Inaugural Meeting of the Special Committee for Global Quality

March 30, 2010

Toyota Statement on Replacing Accelerator Pedals

March 23, 2010
Some news accounts have misinterpreted a letter sent by Toyota to its dealers regarding an improved parts ordering process for accelerator pedals to suggest that this represents a change in Toyota’s policies regarding the remedies for its recent recalls.

Toyota is confident that the remedies it has announced to address sticking accelerator pedals and floor mat entrapment represent a comprehensive solution to these issues. However, if a customer is not satisfied with the modification to his or her repaired accelerator pedal, dealers will replace it at no charge.

This policy was included in Toyota’s Defect Information Reports (DIR) filed with NHTSA in November regarding floor mat entrapment and in February regarding sticking accelerator pedals and is also contained in the official owners letters for those recalls.... more

Comprehensive Analysis Raises Concerns About Gilbert Congressional Testimony, ABC News Segment

Comprehensive Analysis Raises Concerns About Gilbert Congressional Testimony, ABC News Segment

March 08, 2010
Today, during a live webcast, Toyota raised serious concerns about the validity, methodology and credibility of a demonstration of alleged “unintended acceleration” in a Toyota Avalon by Professor David Gilbert of Southern Illinois University and depicted in ABC News broadcasts and on-line segments.... more

Toyota Statement on Rebuttal of Professor Gilbert’s 'Unintended Acceleration' Demonstration

March 05, 2010
Toyota and Exponent have provided Professor David Gilbert of Southern Illinois University with the results of their thorough evaluations of his demonstration of apparent “unintended acceleration” in Toyota and Lexus vehicles as described in his Preliminary Report and in his testimony at recent Congressional hearings. In evaluating Professor Gilbert’s claims, Exponent also analyzed the footage of Professor Gilbert’s appearance on ABC News on February 22, 2010.

Toyota has also supplied the results of these evaluations to the appropriate Congressional Committees. The analysis of Professor’s Gilbert’s demonstration establishes that he has reengineered and rewired the signals from the accelerator pedal. This rewired circuit is highly unlikely to occur naturally and can only be contrived in a laboratory. There is no evidence to suggest that this highly unlikely scenario has ever occurred in the real world. As shown in the Exponent and Toyota evaluations, with such artificial modifications, similar results can be obtained in other vehicles.... more

Toyota Responds to Waxman Committee Request

March 05, 2010
We have received the letter and will, of course, cooperate. Toyota has already agreed to keep the Committee informed on a regular basis. We are providing them with the Exponent report and results of additional testing by Toyota regarding erroneous allegations by Mr. Gilbert that sudden unwanted acceleration can easily be induced in real world conditions. Toyota has offered to demonstrate the results of our further research and would welcome committee representatives to observe those demonstrations.

Toyota is quickly investigating verifiable complaints of unintended acceleration and we are doing everything we can to ensure that our customers are confident in their vehicles and the remedies.... more

Toyota Evaluates Unintended Acceleration Complaints in Remedied Vehicles

March 04, 2010
Toyota Motor Sales (TMS), U.S.A., Inc., has received verifiable information from the National Highway Traffic Safety Administration (NHTSA) about some vehicles whose owners have reported unintended acceleration after receiving the accelerator pedal recall remedies. As soon as Toyota received the vehicle owner information from NHTSA, it moved quickly to evaluate the vehicles and interview the owners.... more

Our Pledge to Toyota Drivers Ad

March 02, 2010

Former U.S. Secretary of Transportation Rodney Slater to Lead Independent North American Quality Advisory Panel for Toyota

March 02, 2010
Toyota Motor North America, Inc. (TMA) announced today that former U.S. Secretary of Transportation Rodney E. Slater will lead an independent North American Quality Advisory Panel to advise the company’s North American affiliates on quality and safety issues.... more

Toyota Extends Additional Services to all U.S. Toyota and Lexus Customers Affected by Recent Recalls

February 26, 2010
Toyota Motor Sales, U.S.A., Inc. today announced that, working in cooperation with Attorneys General across the country, Toyota will be extending on a nationwide basis the additional services being provided to Toyota and Lexus customers in New York affected by the company’s recent recalls.... more

Toyota to Provide Additional Services to New York Customers Affected by Recent Recalls

February 24, 2010
Toyota Motor Sales, U.S.A., Inc. today announced that it would provide additional services for New York Toyota and Lexus customers who are affected by Toyota’s recent recalls.... more

Toyota's Statement Regarding ABC News Broadcast Simulating Electronic Engine Controls

February 22, 2010
Toyota spoke with Mr. Gilbert on February 16 in an effort to understand his concerns. During this discussion, Mr. Gilbert explained that he had connected a resistor between the output wires of the two accelerator pedal sensors on a Toyota Tundra. In other words, he had artificially introduced an abnormal connection between two otherwise independent signals coming from the accelerator pedal sensors. Mr. Gilbert advised Toyota that he believed that his intentional misdirection of these signals could cause the vehicle to accelerate unexpectedly.... more

Akio Toyoda: We Will Set a New Standard for Openness and Response Speed on Safety Issues

February 22, 2010
Toyota Motor Corporation President Akio Toyoda outlines concrete steps the company is taking to set a new benchmark in automotive safety in a Wall Street Journal op-ed.... more

Toyota Extends Brake Override System to Provide an Additional Measure of Customer Confidence

February 22, 2010
Toyota Motor Sales (TMS), U.S.A., Inc, today announced that it will install a brake override feature on an expanded range of customers’ vehicles to provide an additional measure of confidence. This braking system enhancement will automatically reduce engine power when the brake pedal and the accelerator pedal are applied simultaneously under certain driving conditions.... more

Our Commitment to Customers Ad

February 18, 2010

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