Title: Vice President – Customer Service, Lexus
Vice President – Customer Service, Lexus
Toyota Motor Sales, U.S.A., Inc.
Peggy Turner is vice president for Lexus customer service. In this role, she is responsible for all activities in the Lexus customer satisfaction departments as well as parts and services for dealers and field operations.
Prior to this position, Turner was vice president for customer relations for Toyota Motor Sales (TMS), U.S.A., Inc. She was previously corporate manager of the North American Parts Operations (NAPO) procurement, part center operations and distribution at TMS where she oversaw service replacement parts, accessory ordering and inventory control, including warehouse operations at the part centers in Ontario, Calif., and Hebron, Ky. She also led the transportation logistics from suppliers through to dealers.
Turner joined Toyota in 1991 as part of the replacement parts sales and analysis group. Since then, she held various positions including parts pricing manager, national manager of accessory supply, national manager of parts marketing, national manager of new business development, national manager of NAPO distributor services and planning and corporate manager of NAPO supply chain strategy.
Turner also was corporate manager of real estate and facilities and was responsible for providing strategic leadership and support facilities operations, workplace strategy/real estate, decision strategy support and project development for more than 135 real estate properties managed in 27 states and two countries.
Prior to joining Toyota, Turner was pricing manager at Northrop Grumman Corp. for both commercial and military programs, where she specialized in major acquisition, spare part cost analysis and contract negotiation.
Turner received her bachelor’s degree in economics from University of California, Irvine and her master’s of business administration from Loyola Marymount University.
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