Albert Smith, Jr.
Title: Group Vice President – Service Operations & Corporate Planning
Albert A. Smith, Jr.
Group Vice President – Service Operations & Corporate Planning
Toyota Financial Services
Al Smith is group vice president, Service Operations & Corporate Planning for Toyota Financial Services (TFS) and Lexus Financial Services (LFS). In this role, Smith has overall responsibility for the U.S. customer services and field services operations of TFS/LFS which include overseeing TFS’ Customer Service, Asset Protection, Central Recovery and Fraud Departments. In this capacity, Smith leads a team of over 1,800 TFS associates who support a portfolio of 4.4 million customers of Toyota’s financing, leasing and insurance-related products. Smith also oversees the TFS Corporate Strategy, Communications, and Corporate Social Responsibility departments. Smith reports to Mike Groff, President & CEO.
Since beginning his career with Toyota in 1990, Smith has held various key leadership positions including TFS eBusiness Champion, TMS corporate manager, Office of the Web and TMS corporate manager, Sales Strategy and Fleet Department where he directed strategy, sales and marketing for U.S. fleet and commercial sales and Toyota’s certified used cars operations.
Most recently, Smith was vice president of Customer Services, in the Lexus Division of Toyota Motor Sales, responsible for all U.S. activities in the Parts, Service and Customer Satisfaction Departments for Lexus.
Prior to joining Toyota, Smith worked as a senior management consultant for Lorien Systems and KPMG in Los Angeles.
Smith serves as executive advisor of Toyota’s African American Collaborative, chaired the Boy Scouts of America’s Thunderbird District, and served as a sponsor board member of FFA Foundation. Additionally, Smith is a member of Kappa Alpha Psi Fraternity, Inc., and the Los Angeles Council on World Affairs.
Smith received a Bachelordegree in Business Administration/ Computer Sciencefrom California State University, Long Beach.