Albert A. Smith, Jr.
Title: Group Vice President, Chief Social Innovation Officer
Albert A. Smith, Jr.
Group Vice President, Chief Social Innovation Officer
Toyota Motor North America
Albert (Al) Smith, Jr. is group vice president, chief social innovation officer for Toyota Motor North America (TMNA), where he is responsible for the organization’s shared impact, including philanthropy efforts, the Toyota USA Foundation, and the corporate diversity and inclusion strategy. In addition, Smith is responsible for the organization’s environmental sustainability function across North America.
Prior to his current position, Smith was group vice president, Service Operations & Corporate Planning for Toyota Financial Services (TFS) and Lexus Financial Services (LFS). In this role, Smith was responsible for U.S. customer service and field service operations of TFS/LFS, including their individual Customer Service, Asset Protection, Central Recovery and Fraud departments. Smith led a team of more than 1,800 associates with a portfolio of 4.4 million customers of Toyota’s financing, leasing, and insurance-related products. Smith was also responsible for TFS Corporate Strategy, Communications, and Corporate Social Responsibility departments.
Smith also served as vice president of Customer Service in the Lexus Division of Toyota Motor Sales (TMS), where he was responsible for all U.S. activities in the Parts, Service and Customer Satisfaction departments for Lexus.
Since beginning his career with Toyota in 1990, Smith has held various key leadership positions of increasing responsibility, including TFS eBusiness champion, TMS corporate manager, Office of the Web and TMS corporate manager, Sales Strategy and Fleet Department where he directed strategy, sales and marketing for U.S. fleet and commercial sales and Toyota’s certified used car operation.
Prior to joining Toyota, Smith worked as a senior management consultant for Lorien Systems and KPMG in Los Angeles.
Smith serves as executive advisor of Toyota’s African American Collaborative, has chaired the Boy Scouts of America’s Thunderbird District, and has served as a sponsor board member of FFA Foundation. Smith is a member of Kappa Alpha Psi Fraternity, Inc., and the Los Angeles Council on World Affairs.
Smith received a bachelor’s degree in business administration and computer science from California State University, in Long Beach, California.