Our Point of View: Living Up To Our Commitment

March 07, 2008

by Toyota Open Road Blog

Rust, as they say, never sleeps. It certainly never sleeps in the states where road salt is in heavy use, and we’ve recently become aware of additional evidence of that fact.

We’ve received reports that on a small number of model-year 1995 to 2000 Tacomas, excessive corrosion of the frame has caused perforation of the metal. The reason for this, it appears, is that the frames of some of the 813,000 vehicles built during this time-frame may not have adequate corrosion protection.

As a result, when they’re exposed to severe environmental conditions, especially in states where salt is used for the de-icing of roads, these frames may develop corrosion that goes beyond the normal surface rust that’s commonly found on metal after years of exposure – and in this case, these trucks are from eight to 13 years old.

Because of our oft-stated commitment to standing behind our products, we’re extending the rust-perforation warranty covering these trucks for a period of 15 years from each vehicle’s original date of purchase, with no mileage limitation, for corrosion damage that results in perforation of the vehicle’s frame material. Owners of these Tacomas need not be the original owners. Even if you bought your Tacoma second- or third-hand, it’s covered by this extended warranty.

Here’s how this will work: Starting in the middle of March and continuing over a period of time, owners of 1995-2000 Tacomas will be sent letters informing them about this issue. If you find rust perforation on your vehicle's frame, have your truck inspected by a Toyota dealer.

If frame corrosion damage is confirmed by an inspection at a Toyota dealership, at Toyota's option, we will either repair the vehicle or repurchase it. No matter the vehicle’s actual condition, it will be valued as a vehicle in excellent condition. If the inspection reveals no rust perforation, the 15-year warranty will remain in force.

This is worth underscoring: This is not a recall. Rather, it’s an example of our commitment to the durability of our products and to our owners. These are older trucks and rust is a fact of life, especially where road salt is used, but that’s not what’s important. What’s important is that we take care of our owners. We just thought you should know that.

Originally published on the Toyota Open Road Blog on March 7, 2008.


Displaying comments 1 - 5 of 9:

name said...
Bring it into dealer for inspection.
7/2/10 at 12:00 AM

Charlie said...
Friend just took his 2000 Tacoma in for some work, AC did not work, funny noise in front end. $102K miles. Bought it on e-bay 5 years ago for $8K or so. Toyota bought his truck back due to frame condition, paid 1 1/2 times retail blue book (excellent condition). He got $13.7K! No committment to rebuy toyota or anything. They wanted the truck immediately, gave him a loaner at no charge to drive home. Strange but true. I think I'll look for some old toyota trucks and take them in for service!
4/12/10 at 12:00 AM

Mike in California said...
My 18 year old son just purchased 1995 tacoma. Rust on frame was so severe dealer actually put in writing that he could bring back within 7 days if not satisfied. What are guidelines for Toyota to replace or refund? Looks horrible and worse horribly unsafe. I do not want him to find out that rust was a problem even though dealer might say it's fine. Any suggestions please? Thanks Mike
3/13/10 at 12:00 AM

Ryan McEldowney said...
They stood by this even though it was a 2001? I just got my truck back from my local shop and he told me to start looking for a new truck. If they are still standing by this, that would be a life saver.
3/8/10 at 12:00 AM

diane said...
We are also going thru this process. How long did they state before you received your truck back and are they replacing the shield covering the gas tank. Thanks
2/24/10 at 12:00 AM

Daryl Knapp said...
I have a 2001 tacoma I purchased in Nov. of 2000. Today I took my taco to a dealer and hade them inspec t the frame after my cab mound rusted completely off the frame..They are standing by it and replacing the frame and anything damaged in the process of repair along with giving me a rental car for free for the term of the work..Thank you and! rust or no rust Toyota forever...97k and 1 set of brakes...no engine work..I love it!
10/8/09 at 12:00 AM

Jim Osekowsky said...
I own a 2000 Tundra and while underneath doing maintenance noticed large rust scales of the frame flaking off. I'm 62 years old and have never seen this before. The Tundra is a great truck, just the right size, not too small and not too big. I sprayed the affected areas with Kroil oil. Am I safe?
7/6/09 at 12:00 AM

ej at Toyota said...
Sorry, Canada does not honor U.S. programs. If you have further questions, please contact the Toyota Customer Service line at (800) 331-4331 or www.toyota.com/help/contactus/html.
5/27/09 at 12:00 AM

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